Frequently Asked (Good!) Questions!
Thirst Wine Share
Is my wine share ready for pickup?
If you signed up after the 10th, which is our cutoff, your share will go out later the same month, typically around the 11th. We always send out emails once the shares are ready for pickup/to be shipped out, so look out for that!
I would like to update my address/credit card for my wine share. How do I do that?
Simply login to your Thirst account online to update your address/cc information, or email us at firstname.lastname@example.org and we'll take care of it on our end.
I chose in-store pickup for my wine share, but can I request local delivery instead?
You sure can! Simply purchase the delivery fee here (flat, $9), and we will gladly send your wine share via a local courier. Please note, the messenger will likely call you when they're outside and an adult must be available to sign for the package given its alcohol.
I will be traveling for a while. Can I pause my wine share?
Absolutely! We can put your Share on hold for up to 3 months. Just email us and we'll take care of this for you. Or, feel free to login to your account and click on Manage.
How come I didn't get the palate profile questionnaire?
You should receive the questionnaire within 30 minutes of signing up for the share. However, lately, spam filters in different email systems such as Gmail have become very aggressive, which essentially means that our responses could be hitting your spam/junk/"marketing"/"promotion" folders instead of your regular inbox. So if you don't get a response from us within 24 hours, please check your spam filters! Also, we'd greatly appreciate it if you add our email address (email@example.com) to your email "safe" list (or mark as "not spam"/ "not junk"). Also, please note: gift recipients are not setup to receive the questionnaire at this time, but if you are sure of what they might like, email us at firstname.lastname@example.org and we can update preferences on the back end!
Can I change my preferences from say "medium funk" to "high funk", "Reds" to "whites", etc.?
Absolutely! We fully understand that preferences may change constantly, so we will be happy to update your preferences. Jus at email@example.com and we'll take care of it on our end.
What states do you ship to?
We ship to all states in the continental United States except for the following:
- South Dakota
We strongly recommend you ship to your work/office. Someone over the age of 21 with a valid ID must sign for the package, and packages cannot be left on stoops or at doorways due to the laws surrounding alcohol in the United States.
How do you ship your products?
Flat Rate $19 via a common carrier like Fedex, UPS.
Must I be home to receive my order?
Yes! As per alcohol laws, someone over the age of 21 must sign for the package. UPS/FedEx will not receive packages on doorways/stoops. As such, we highly recommend you get the order shipped to a commercial address, if possible.
Absolutely. Once your order is fulfilled, you will receive a shipping notification email and a tracking number.
That's a bummer! Contact us at firstname.lastname@example.org and we will be happy to help.
Can I return products I don't like?
If the product is unopened we would be glad to accept returns. Please note, there is a $15 restocking fee to cover the charge of having the item returned back to us. This will be deducted from the order total when issuing a refund, once the product has been received by us in the condition it was sent.
Can you help me curate a case? Half a case?
We'd be more than happy to! Just email us (email@example.com) with how many bottles you would like, what type of wine you would like (e.g. reds, whites, sparkling, orange, etc.), what your total budget is, and we'll get right on it! We offer 5% off half a case of wine (6 bottles) and 10% a case (12 bottles).
Can I place a bulk order of one particular product?
If you would like to purchase several bottles (e.g. 6 or more) of a particular wine/spirit, please email us at firstname.lastname@example.org. Because a lot of our inventory is rare/limited production, we will need to look into whether this is logistically possible.
Can I place my order via phone?
Unfortunately, not at this time. All orders must be placed online at thirstmerchants.com. if you need assistance, email us at email@example.com and we'll be glad to help.